We recently had our roof replaced by Feazel and I highly recommend this company. Travis was our salesman, and he was in contact with us from beginning to completion. He also handles the insurance claim and made my part a breeze. The installers were here all day, it was 95 degrees and they worked hard with a few breaks to get the job done. Everyone I talked to and interacted with, installers, Travis, the project managers - Richard and Drew, were friendly and professional. If you need a new roof, definitely give them a call!
Amazing customer service, amazing quality work, neighbors even commented on their professionalism and quickness of their work. Rob was the person I worked with and he was exceptional with communication and delivery of what was promised. Not even a hint that they were there, and went above and beyond on delivering what they promised. Cannot say enough about this company.
Although apprehensive about a complete tear-off and roof install, we were thoroughly satisfied with the entire process. From salesman to crew chief to project manager to project inspector; Austin, Noel, Neal, and Joe did a great job. Very detailed, thorough, considerate, and sensitive to our concerns. From start to finish (including clean-up) a job well done. Also must mention that the trade crew was very proficient. Finally, we were pleased with Feazel ‘s overall business practices.
Amazing! Feazel sent a crew of 11 men to take my roof off and replaced it in 12 hours. Their work was very impressive. Also worked with Andrew Davis who spear headed efforts to submit and follow-up with my insurance carrier on replacing the roof on wind and hail damage. Others had tried in the past, but Andrew was persistent and accomplished what others couldn’t. My experience with Feazel has been outstanding.
From the salesman to the installers to the finished roof, my husband and I are pleased that we made the right choice in selecting Feazel-Parma Ohio to install our new roof. Would highly recommend this company.
Ben Betz did the sales and inspection of my roof. He is very professional and always prompt with return calls and stuck to scheduled appointments. He answered all my questions and made the process of dealing with the insurance company a breeze. Ben also was patient as I decided on the shingle selection and even took the time to go on the roof with the different selections so I could see what they would look like on the roof. Didn’t take long for a scheduled date for roof installation. The roofing Crew showed up promptly and got right to work. They moved items and covered ground and bushes with tarps. Very friendly and courteous. When I returned home from work the roof looked amazing and the yard was rid of debris and items placed back. Lonnie the project manager came out after and did a double check. Very satisfied with this entire process using Feazel and their crew. Would highly recommend.
From sales to installers. The service was top notch , timely, efficient installation and great cleanup.
Bryce did a free inspection of our roof and found no damage. His friendliness and honesty gave me a great impression for potentially using them for work in the future!
Installers met our every need. Showed up early and left late. They did a fine job. Follow-up was superb. Mike, the general manager, made sure that we were completely satisfied. Would highly recommend.
Feazel did a great job, both in working with our insurance company and installing the replacement roof. Highly recommended.